Privacy Policy
Shannon Jade Therapy respects your right to privacy and is committed to safeguarding your personal and health information. This policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth), the Health Records and Information Privacy Act 2002 (NSW), and relevant ethical standards, including the Psychotherapy and Counselling Federation of Australia (PACFA) Code of Ethics
Data Collection Practices
Shannon Jade Therapy collects personal information for the purposes of providing you with a counselling service. As part of this service, it is possible that the practice may need to collect your personal information. Shannon Jade Therapy may collect information via the intake forms you complete, via our online booking system, or through our website www.shannonjadetherapy.com.
The kind of personal and health information that Shannon Jade Therapy may collect will depend on who you are (e.g. a client or third-party service provider) and the nature of your connection with Shannon Jade Therapy. This information may include things like:
• your full name
• address
• email address
• date of birth
• billing information
• general appointment information and other personal information
It is important that you are aware that failure to provide Shannon Jade Therapy with all the information requested means we may not be able to deliver the therapy service that you have requested.
Shannon Jade Therapy collects personal information in the following ways:
• When you make an inquiry, book an appointment, email the practice, complete documentation, in a therapy session where you request a support letter or report, or where you complete an assessment.
• From third-party service providers: if you are referred through a third party, they usually provide us with your contact information and other information relevant to the referral
• When we receive enquiries through www.shannonjadetherapy.com and when the website is otherwise accessed or used.
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics to collect and process data, including when you use third-party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.
Consent
You consent to Shannon Jade Therapy collecting, using, and disclosing your personal and health information for the purpose of complying with this privacy policy. By booking an appointment, making an inquiry, registering your details via our website, email, SMS, social media contact or other, and/or by completing a consent form, you provide Shannon Jade Therapy with consent to collect, use and disclose your personal and health information for the purposes covered in this privacy policy.
Information and Use
In the course of providing you with services, Shannon Jade Therapy may use the information that you have provided to us, including personal and health information, in order to:
• Provide you with psychotherapy and counselling services
• Send you an electronic newsletter
• Respond to feedback and complaints
• Use the Shannon Jade Therapy website
• Engage in correspondence with you
• Enforce our client consent form / payment arrangement form, if required
Quality and Security of Data Collected
Shannon Jade Therapy takes reasonable steps to protect personal information collected and secure it from misuse, loss, and interference and from unauthorised access and modification. Shannon Jade Therapy endeavours to ensure all such information collected is up-to-date and complete at the time it is collected, used, or disclosed.
To ensure your information is accurate, please notify Shannon Jade Therapy. You can do this by emailing us.
Health Information Collected
Shannon Jade Therapy complies with the Health Privacy Principles and the ethical guidelines of the PACFA in the collection, use, and disclosure of all health information and to ensure that it is kept confidential.
Shannon Jade Therapy may collect your health information when you attend the practice and/or at any other time from time-to-time in the course of providing counselling services.
Your information may be collected for, but is not limited to, the following reasons:
• as it is required for the provision of psychotherapy and counselling services, including recording your personal information and health information as relevant to your current situation for the purposes of providing therapeutic intervention, writing reports and summaries
• only as essential for the provision of psychotherapy and counselling services, or as otherwise in accordance with your consent, or as may be required by law
• only from you (or from someone authorised by you with your written consent)
• in accordance with the code of ethics set out by PACFA
• with accuracy, on the basis that you may at any time request a copy of the health information that Shannon Jade Therapy has collected by emailing us at hello@shannonjadetherapy.com (subject always to applicable law) and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide
Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Access, Updates and Complaints
Shannon Jade Therapy will provide you with access to your personal and health information that has been collected, subject to any legal exceptions, at your written request. Please also let us know if you have any concerns, questions, or complaints so that Shannon Jade Therapy can address them promptly for you, by sending an email to info@shannonjadetherapy.com.au. Where our records are found to be inaccurate, Shannon Jade Therapy will promptly correct any inaccuracies on the grounds of updated information that you provide.
Disclosure
Shannon Jade Therapy discloses personal information to additional third parties with your consent in accordance with this privacy policy or if permitted, authorised, or required to do so by any relevant Federal, State, or Territory law.
Changes to this Privacy Policy
From time to time, Shannon Jade Therapy may make amendments to this privacy policy. Any changes will be effective immediately upon the uploading of the revised privacy policy on www.shannonjadetherapy.com.
By continuing to use the Shannon Jade Therapy website and/or the psychotherapy and counselling service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this privacy policy, as amended from time to time, in whole or part, you must terminate your use of the website and inform us immediately prior to any further receipt of our counselling services.
Contact Us
If you have any questions about this privacy policy, please contact Shannon Jade Therapy at:
Email: hello@shannonjadetherapy.com
Website: www.shannonjadetherapy.com